Always Learning.

One of the exciting things about sitting at Triad is the that we're always learning something new. Clients share the ways they're using the tools in new contexts and new ways. Readers write to describe what's been meaningful, and what they'd add based on their own experiences. And of course as individuals, we are always working to "walk the talk" in our own business and personal relationships.

In addition, Triad consultants are currently --

• Developing additional tools for group interventions - What special skills and group dynamics are involved when you apply the Difficult Conversations framework to groups? How do we teach executives and team members to mediate their own group conversations, particularly where the relationships are frayed, decision-making distorted, and you are always at least part of the problem?

• Working with the FBI International Crisis Negotiation Team - What can we learn about persuasion when time is tight, your leverage is limited, and the stakes are as high as they can get? How to exercise influence across radically different cultures? And how does this apply to the business world, when dealing with vendors, regulators, alliance partners and difficult customers?

• Exploring how to use criteria to improve negotiation results - When negotiating with a vendor, client, or colleague for scarce resources, how do you know what will be persuasive? Would you get a different outcome if you approached the distributional question in a different way? And how to get beyond the deadlock of opposing criteria?